How do I know if my order has been received? 

As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system. Ready stocked items will take 1-2 business days to ship out. Pre-order items may take up to 4 weeks to ship out. 


Does my order come with tracking? 

All orders come with registered postage and are with tracking. You will receive tracking information within 6 hours of shipping it out. Below are the additional delivery time for your gems to reach you. 


How long does shipping take?

Delivery Time

Standard Local Shipping - 2 to 4 business days

Free local registered shipping

Standard International Registered - 4 to 12 business days

Flat rate of SGD$9.90

If you have any concerns about your order please contact


Do you offer same day delivery?

Yes, we do. Cut off time to place your order is 6pm GMT+8. We charge a flat rate of S$16. Same day delivery service is only offered to Singapore residents. 

If you have concerns on the particular timing for your item to be delivered, please contact