Returns & Exchanges

Return & Exchange Policy

At Rina Lee Jewellery, customer satisfaction is on the top of our mind. Should you not be satisfied with your purchase from Rina Lee Jewellery e-Store, we offer a one-time exchange or return on your order and we will provide a full refund.

Do note that:

- We only offer a one-time exchange on any given order
- Return & Exchange will only be valid for 14 days (Singapore customers), 30 days (overseas customers) after the date of delivery
- The customer is responsible for the return shipment 
- No exchanges or refunds are permitted for discounted / promotional  / sale items.
- Due to hygiene purposes, we regret to inform you that we do not accept returns of all earring products
- Should your total bill falls below S$80.00 after the refund, shipping cost will be applied
- Please note that if you have purchased a Rina Lee jewellery set and wish to return or exchange it, the full complete set must be returned / exchanged.

To raise a return / exchange request, please email us hello@rinaleejewellery.com 

We recommend that you check your orders immediately upon receiving them and email us your exchange(s) / return(s) request should the items not be satisfactory. Once a request has been raised, instructions will be given to you to do the exchange once approved. Do read the instructions below on how to raise an exchange request.

All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in resalable condition in original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.

Refunds will be made to the same credit card used for the purchase.

 

Instructions for Return(s)

If you decide to do a return for your online purchase, please first contact us hello@rinaleejewellery.com Kindly follow these steps so that we can better facilitate your return request:

 1) Please send an email us with the following information:

          a. Full Name
          b. Order Number ID (e.g. #1100)
          c. Item(s) to be returned
          d. Reason(s) for the return

 

2) We will contact you within the next 2 business days to acknowledge your request and confirm your details.

3) Once your return request is approved by us, please pack the completed Return Form together with the item(s) in the original Rina Lee packaging in the parcel as instructed.

4) Do send the item(s) that you wish to return to the following address by courier within 14 days.

Rina Lee Jewellery
605 Senja Road 
#10-39
Singapore 670605

 

**Please note that the customer will bear the shipping cost for returning the item(s) to Rina Lee Jewellery and be responsible for the safety of the delivery. All returns will be processed within the next 5 business days upon meeting our return policies and confirmation of the items original condition. An email notification will be sent to you as soon as the refund is completed from our end. Your refund(s) should appear on your bank statement within 7 to 14 business days, depending on your bank/card issuer. Please contact your bank/card issuer directly should you have any further clarifications pertaining to your refund(s).