Returns & Exchanges


Our policy lasts 14 days from the date you receive your item. If 14 days have gone by since you have received your item, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. 

Non-returnable items: 

  • Earrings
  • Gift cards
  • Custom orders
  • Sale items

To complete your return, we require a receipt or proof of purchase. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Rina Lee Jewellery, 605 Senja Road, #10-39, Singapore 670605


To return your product, you should mail your product to:

Rina Lee Jewellery, 605 Senja Road, #10-39, Singapore 670605 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over S$80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.