How do I know if my order has been received?
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system. Ready stocked items will take 1-2 business days to ship out. Pre-order items may take up to 6 weeks to ship out.
Does my order come with tracking?
All orders come with tracking service. You will receive tracking information within 3 hours of shipping it out. Below are the additional delivery time for your gems to reach you.
How long does shipping take?
Local Tracked Package - 2 to 4 business days
Free local tracked package. We ship via Singapore Post.
Standard International Registered - 4 to 12 business days
Low Flat-rate Registered Shipping of 8 USD for order below 100 USD spent.
Free International Registered Shipping for orders above 100 USD.
We ship international orders via Singapore Post.
If you have any concerns about your order please contact firstname.lastname@example.org
Do you offer same day delivery?
Yes, we do. Cut off time to place your same day order is 6pm SGT. We charge a flat rate of S$15. Same day delivery service is only offered to Singapore residents.
To select same day delivery option, click "Same Day Delivery" option upon checkout.
We use Grab Express as our choice of courier service.
If you have concerns on the particular timing for your item to be delivered, please contact email@example.com
Lost & Damaged Package?
We are not responsible for any lost or damaged package during or after the delivery. We will however most definitely ensure that your purchase is well packaged to our best of our ability before handing them to post office/courier service.